Room Reservations Agent - Hotel Bookings

Room Reservations Agent – Hotel Bookings

Location: Dubai, United Arab Emirates

Industry: Hospitality • Function: Reservations‑Ticketing • Experience: Previous hotel reservations, call center, front office, guest relations, or club lounge experience • Job Type: Full‑time

Role Summary

Room Reservations Agent within Atlantis, The Palm. Responsible for telephone and written inquiries, room bookings, guest concerns, and maintaining accurate records in Opera while delivering attentive luxury service.

Key Responsibilities

• Answer incoming reservation calls professionally and identify guests’ accommodation requirements.
• Process room reservations according to approved policies and procedures.
• Respond promptly to emails, messages, and other reservation correspondence.
• Explain room categories, suites, rates, packages, promotions, inclusions, and booking conditions.
• Check availability and recommend suitab...