Risk and Requirements Customer Service Specialist

Salt is looking to hire a Customer Service Specialist (Risk & Compliance) for a 12‑month renewable contract role in Singapore.

• Sensitive Inquiry Management: Act as the first point of contact for sensitive user requests related to data privacy (GDPR, CCPA), account security, and other compliance matters.
• Legal & Compliance Coordination: Manage and respond to legal inquiries and information requests in close collaboration with the legal team, ensuring all actions are compliant.
• Request Handling: Handle general and special user requests, user platform requests and suggestions for product features, requests that exceed the scope of standard support categories, or requests involving high complexity.
• Process Improvement: Develop and refine internal processes for handling sensitive issues to improve response efficiency and reduce risk.

• Excellent written and verbal communication skills in both...