Rider Quality Support (t-Patroller)

Whats on Your Plate

• Conduct on-ground rider audits to ensure compliance with hygiene appearance uniform and behavior standards.
• Manage crowd control during peak hours promotional events and high-traffic locations to ensure smooth operations.
• Handle de-escalation between riders vendors and customers providing quick professional resolutions to prevent escalation of conflicts.
• Support vendor relations by addressing operational challenges acting as a liaison for smoother processes.
• Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
• Deliver safety training refreshers and updates to riders ensuring alignment with company guidelines.
• Participate in special projects aimed at operational improvement rider experience enhancement or safety campaigns.

What Did We Order

• Experience working in delivery operations or rider checks...