Revenues and Benefits Assessors - Trainee

Job Description

Location: Hartlepool – Office Based Only.

Working within the busy area of the Revenues & Benefits department you will be involved in processing and telephony of all Housing and Council tax changes, following the procedures given and working to KPIs with excellent accuracy at all times.

Main Responsibilities

• To deal directly with customers of the service via letter, email and telephone to ensure delivery against the service contractual requirements affording excellent customer service at all times.
• Meet the standards or deadlines required whilst performing all duties with minimum support.
• Complete high levels of workload consistently in line with the Right Time Indicator, the Right Benefit Indicator and Subsidy regulations.
• Coaching and mentoring junior staff/colleagues.
• Share best practice with colleagues and lead update sessions to wider team.
• Keep own knowledge up to date...