Returns Service Representative Jr. (San Pedro Tlaquepaque)

Returns Service Representative Jr.

Location: Tlaquepaque, Jalisco, Mexico

Schedule: Full time

Job Type: Sales Operations

Responsibilities

• Assist in developing and implementing customer engagement plans aligned with the organization's goals and objectives.
• Respond to returns related customer inquiries, feedback, and complaints promptly and keep clients informed of the organization's offerings and ongoing promotions.
• Utilize eClaims, IRL, eDIR and Outlook software to track customer interactions and SLA responses.
• Gather and analyze customer feedback to identify areas for improvement and collaborate with internal teams to implement changes based on customer input.
• Communicate returns RMA and pick up status to customers and internal partners in a clear and timely manner.
• Escalate complex or unresolved issues to higher-level customer engagement managers or relevant internal...