Retention & Telesales SME — Training & Strategy Lead

IONOS is seeking a Retention and Telesales Subject Matter Expert in Cebu City to lead retention strategies and sales efforts across customer touchpoints. You will mentor Specialists, validate retention transactions, and ensure accuracy in web hosting-related sales.

A strong background in hosting tech and sales techniques is essential. You will collaborate with sales, marketing, and product teams to design targeted campaigns, analyze trends, and improve overall customer satisfaction while