Retention Specialist - SMARTY

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

• Work with the CVM Lead to achieve SMARTY’s retention aspirations. Help c reate commercial programmes and tactical activity – predominantly through base management - to achieve commercial goals in an on-brand SMARTY way: Simple, honest mobile.

• Help to create and coordinate SMARTY’s retention performance. Report performance to all key stakeholders.
• Work collaboratively with CRM to create compelling, on-brand base management plans.
• Manage the in-life retention performance of key programmes: Lifecycle comms, Reboxed , Next Best Offer, reactivations, Bedrock. Including in-flight and strategic changes to key programmes to optimise performance.
• Uncover, an...