Retention Marketing Manager (Toronto)

Set it. Scale it. Keep them coming back. — This is not just an email role. It’s a customer loyalty and retention role, with ownership across email, SMS, push notifications, segmentation, automated journeys, loyalty communications, and customer lifetime value.

You’re a lifecycle marketing expert who knows how to build smart, personalized customer journeys that drive retention, loyalty, and revenue. You’re great at creating and managing campaigns across email, SMS, push notifications, and other owned channels, making sure every touchpoint feels personal, effective, and well-timed. You know how to turn strategy into execution, keep programs running smoothly, and use platforms like Braze, Klaviyo, or SFMC to deliver personalized one‑to‑one marketing at scale.

Responsibilities

• Lead, coach, and develop the lifecycle marketing team, setting a high bar for quality, guiding day‑to‑day work, and helping people grow in their careers.
• Create and manage au...