Retention Hero: Renewals & Customer Delight

The Access Group is seeking a CX Retention Specialist in Kuala Lumpur to manage customer cancellations and downsell requests, ensuring excellent service and retention. You will engage with customers primarily via telephone and Live Chat, addressing concerns and executing retention strategies.

The ideal candidate has over 1 year of experience in customer service or sales, with strong problem-solving abilities and proficiency in Salesforce. Join us to help strengthen the Access family and cultivate meaningful customer relationships.