Retention & E-commerce Manager (South Africa–based only) · Remote · R –R600,000/year (≈ €[...]

Remote Job
Job Description
This is a remote position.
Owned channels are not just a retention tool here – they are the primary trust‑building mechanism across the entire consideration journey.
The moment
This role owns every owned‑channel touchpoint between first click and long‑term customer loyalty – email, SMS, WhatsApp, direct mail, and on‑site e‑commerce on Shopify. In a business where customers spend €500–€3,000 and take weeks to decide, those channels are not supplementary. They are where trust is built, hesitation is addressed, and the decision to buy is made.
The role
What you’ll own
You own the full Klaviyo architecture: flows, segmentation logic, list health, and deliverability. You build every sequence – welcome, consideration nurture, post‑purchase, win‑back, upsell – across all four languages, and you write every line of copy yourself. The graphic designer executes your Figma‑ready briefs; the strategy, structure, and words are yours.
Sh...