Retention Director

• Employment Type: Full-time
• Shift: Day Shift, flexible and open to weekends, holidays, and overtime
• Work Setup: Onsite, Ortigas (transition to Hybrid setup)

Job Summary

Customer retention has become one of the most important growth drivers in media and subscription businesses today. The Retention Director will oversee customer saves, subscriber engagement, sales optimization, and retention performance across a large-scale contact center operation. Collaborate with senior Australian stakeholders, champion customer loyalty initiatives, and enjoy a rewarding long-term career supported by Emapta's top 1% talent experience.

The Qualifications We Seek

Leadership & Retention Expertise

• Minimum of 7+ years of senior leadership experience (Head of or Director level) specifically driving subscriber retention, revenue protection, sales, and upsell campaigns.
• Experience suppo...