Retention Consultant

The role

As the Member Retention Consultant, you will be the first point of contact for RT Health members in the contact centre. You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members who have left the fund.

The Member Retention Consultant is required to manage member issues and price, product or claim related concerns as key drivers to cancellation calls, with the aim of saving members for the organisation in line with strategic guidelines.

This is a full time, permanent role. The contact centre is based in Sydney CBD and hours of operation are 8:30am to 5:30pm, Monday to Friday.

You will be responsible for: