Retention Consultant - Inbound and Outbound

Introduction
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer by means of objection handling and offering different retention tools to keep our customers on board. Tracker requires the services of Retention consultant in the Retention department based at Tracker Head Office in Johannesburg.
Position Summary
Industry: IT & Internet Job category: Call Centre and Telesales Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes
Job Description
Converting cancellations to new contracts, De/Re or Change of ownership with assistance from the sales departments/business sales consultant.
Ensure that electronic requests received within the Retention Department are handled efficiently and in line with service level agreements and standards.
Acting on all incoming calls within the SLA.
Action e-mail requests received from internal and external customers.
Resolving all cancella...