Retention and Telesales Subject Matter Expert

Tasks

We are seeking a highly skilled and motivated Retention and Telesales Subject Matter Expert (SME) to join us. This individual will play a pivotal role in enhancing customer retention, driving sales, and validating sales and retention transactions conducted by Specialists. The Retention and Telesales SME will bring expertise in both technical support and sales, providing guidance to Specialists while ensuring the accuracy and effectiveness of their transactions. The successful candidate will possess a strong understanding of web hosting technologies, sales techniques, and retention strategies.

MAIN RESPONSIBILITIES:

• Develop and implement strategies to optimize customer retention and sales performance
• Provide guidance and mentorship to Retention and Telesales Specialists, assisting them in resolving complex customer issues and effectively selling additional products and services.
• Facilitate the training and developme...