Retail Support Associate

About the Role

This role supports post‑sales customer service, order management, and administrative operations for a fast‑growing online retail division. The role focuses on assisting customers with inquiries, delivery updates, warranty claims, and coordinating with suppliers, warehouses, and internal stakeholders to ensure excellent customer experiences.

What You’ll Be Working On

• Provide post‑sales support, including customer inquiries, delivery updates, and service feedback
• Coordinate warranty claims with customers and suppliers
• Build and maintain positive customer relationships while ensuring timely resolution of concerns
• Assist senior project managers with preparation, compilation, and presentation of commercial fit‑out projects
• Perform administrative and support‑related tasks
• Coordinate with warehouse teams regarding shipments and inventory‑related concerns

What We’re Looking...