Retail Service Operations Specialist/Manager

What you will do:

1. Service Network Development & Construction

• Develop and execute regional service network expansion plans.
• Identify, evaluate and qualify potential dealer partners based on brand standards, financial capability and operational experience.
• Conduct site selection, feasibility analysis and business case development for new dealers from service side.
• Lead pre‑opening inspection and acceptance process to ensure all facilities meet global brand standards.
• Coordinate with cross‑functional teams to ensure smooth onboarding and launch of new dealers.

2. Dealer Operations Management & KPI Achievement

• Monitor and manage daily operations of all authorized service centers in the region.
• Set, communicate and track core service KPIs including:

• Net Promoter Score (NPS) and Customer Satisfaction Index (CSI)
• First Time Fix Rate (FTFR)
• ...