Retail & Operations Manager - Broadstone

Retail & Operations Manager

The Retail & Operations Manager will be the face of the brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful period, there will be an opportunity to purchase and operate the business as an owner.

RESPONSIBILITIES

• Drive growth and profitable turnover for the business.
• Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised and reflects brand standards.
• Customer Consultations: Provide expert advice and design consultations to help clients reimagine their kitchens, including product selection and style guidance.
• Sales & Quoting: Create in‑home quotations, present features and benefits, close sales, resolve concerns and handle payments.
• Follow up on enquiries and unsold appointments; carry out post‑sale surveys and take measurements for made‑to‑measure products.