Retail Operations & Governance Manager

Job Purpose To act as the Group control tower for retail performance, operations standards and transformation, driving consistent improvement in store productivity, operational efficiency, execution quality, and performance outcomes across Airtel Africa. The role is responsible for improving how the retail business performs, by diagnosing performance gaps, enabling markets, defining standards, and scaling transformation initiatives. Key duties and responsibilities 1.Cross-Market Performance Steering Own visibility and analysis of retail performance across all OpCos Identify underperformance across markets, clusters, and store formats Diagnose root causes impacting revenue, conversion, and productivity Develop structured performance improvement frameworks and action plans 2.Market Enablement & Engagement Support markets in translating Group priorities into execution plans Challenge, support, and track market performance improvements Facilitate sharing of best p...