Retail Operations Director

Retail Director

Location: UK

We're partnering with a market-leading national retailer to appoint an exceptional Retail Director. This is a pivotal executive leadership role with full accountability for driving operational excellence across a large, complex customer-facing business.
This organisation is entering an exciting new phase of growth and transformation, investing heavily in its operating model, customer journey and long-term performance. They are looking for a commercially minded operational leader who can simplify complexity, improve execution and build a culture of accountability across a nationwide estate.

The Opportunity
Reporting into the Executive Leadership Team, you'll take ownership of the end-to-end operational strategy, ensuring every stage of the customer journey is delivered consistently, efficiently and profitably.

You'll work across stores, field operations, customer service and supply chain, bringing these functions together ...