Retail Executive

People

. To effectively recruit, induct, lead, manage, train and develop Retail crew

. To ensure all retail staff to agree to procedures and standards.

. To ensure the effective management of all retail staff and adequate staffing levels

. To give support to staff so they have the opportunity to develop their skills in the role

. To ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner.

. To uphold the reputation of Qiji by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers, colleagues and vendors.

. Strategise workforce for service excellence

. To effectively communicate with retail operations manager and retail staff, cascading

information as relevant.

. To promote a customer care approach within the retail business, investigating complaints

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