Retail Account Specialist - Weekends off - HMO on Day 1 - CSR

We are seeking Retail Customer Service Representatives to support customers with product inquiries, orders, and returns while providing a smooth shopping experience.



Responsibilities:

Handle inbound customer inquiries via phone, chat, or email

Provide accurate information on products, prices, and promotions

Assist with orders, returns, and exchanges

Document all customer interactions and update system records

Escalate complex issues to supervisors

Maintain quality, productivity, and customer satisfaction standards



Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on retail processes and systems



Requirements:

High School or Senior High School graduate (College preferred)

Strong English communication

Customer-focused, detail-oriented, and solution-driven

Basic computer skills and multitasking

Onsite work in Metro Manila
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