Restaurant Reservation Agent - Waldorf Astoria Ras Al Khaimah

Exceptional Hospitality Starts with You

Responsibilities

Here's what you'll do during a typical day:

Essential Functions

• Manage incoming reservation requests via phone, email, and online platforms with speed and accuracy.
• Assist guests in selecting suitable dining options based on their preferences, party size, and special requirements.
• Coordinate with the restaurant team to ensure seamless seating arrangements and timely service.
• Maintain up-to-date knowledge of menu offerings, promotions, and special events to provide accurate information to guests.
• Handle reservation cancellations and modifications with professionalism and courtesy.
• Uphold the highest standards of customer service, striving to exceed guest expectations with every interaction.
• Collaborate with other departments to address guest inquiries and resolve any issues or concerns promptly.

Supportive Functions