Restaurant Hostess

PURPOSE OF POSITION

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES

• Provide a warm and friendly welcome leading guests and seating them at their table
• Take telephone bookings and maintain a clear and organized reservations book
• Assist in the set-up of tables and displays
• Maintain and update guest database
• To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions
• Be attentive to guests and resolve their complaints where possible reporting all incidents to Supervisor/Assistant Manager/Manager
• To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards
• To make/maintain all food/beverage labels for daily rotation...