Restaurant Hostess

PURPOSE OF POSITION
To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES
Provide a warm and friendly welcome leading guests and seating them at their table
Take telephone bookings and maintain a clear and organized reservations book
Assist in the set-up of tables and displays
Maintain and update guest database
To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions
Be attentive to guests and resolve their complaints where possible reporting all incidents to Supervisor/Assistant Manager/Manager
To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards
To make/maintain all food/beverage labels for daily rotations of the buffet and working closely w...