Vacancy Description
WFM — Resource Planner and Scheduler
Core purpose: Workforce planning/support role focused on forecasting, scheduling, and capacity planning.
Key responsibilities
- Build and maintain staffing forecasts
- Create and adjust schedules
- Analyze historical and trend data for staffing needs
- Support capacity planning and labor optimization
- Work with operations on schedule changes and planning
- Help ensure the right coverage across shifts and programs
- Support reporting around staffing and attendance trends
Profile / expectations
- More of a shared resource than a dedicated full-time role
- Less time-sensitive than RTA
- Good fit for someone who can support multiple queues/accounts
- Strong analytical and planning skills
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