Residential Service Manager

Job Description
The Residential Service Manager serves as the primary point of contact for homeowners, managing residential service visits from inspection through execution. This role blends customer relationship management, light technical evaluation, and coordination of in‑house technicians and subcontractors. The Residential Service Manager helps identify maintenance needs, recommend solutions, and ensure a high‑quality homeowner experience as the business continues to grow its single‑family residential services.

Day‑to‑Day Responsibilities:
-Start the day at the office and travel to residential job sites within Service Manager's portfolio
-Manage a dynamic schedule (typically planned ~1 week in advance, with some same‑day or unplanned service calls)
-Visit 2–3 homes per day on average, with up to 6–7 homes/day depending on service needs
-Serve as the primary on‑site contact for homeowners, assessing needs and discussing recommended services
-Coordinate an...