Resident Liaison Officer

PiLON, a member of the United Infrastructure Group, is seeking an experienced Resident Liaison Officer to support planned maintenance and refurbishment projects in the social housing sector.

Working Conditions

Salary: Up to £30,000 gross per annum plus a car allowance.

Contract type: Full‑time. Location: Kingston upon Thames.

Subject to a satisfactory Disclosure and Barring Service (DBS) check.

Responsibilities

• Communicate with residents to organise property visits.
• Regularly visit residents’ homes to conduct property surveys and establish required refurbishment work.
• Act as the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty.
• Collaborate with the site team to ensure refurbishment work is performed on agreed timelines.
• Handle complaints patiently and efficiently.
• Keep project trackers updated in line with the progr...