Residences Manager

We are looking for a service-obsessed Residences Manager whose instincts have been shaped on the floor of a 5‑star hotel. This role sits at the intersection of luxury hospitality and premium residential living — where residents expect the polish of a hotel and the privacy of a home. You will lead the entire resident experience lifecycle, from first move‑in impression through to daily engagement, issue resolution, and community feel. Your background in front‑of‑house management is your primary asset here; this is a role where how you make people feel matters as much as what you get done.

Requirements

• Own the end-to-end resident experience — from pre-arrival welcome calls and move-in coordination to ongoing daily touchpoints that make residents feel genuinely looked after
• Lead, coach, and develop the front desk, concierge, and resident services team to deliver consistent 5-star service standards across all shifts
• Conduct regular resident ...