Residence Concierge

Key Responsibilities Resident Services & Customer Experience Welcome students, residents, visitors, contractors, and service providers in a professional and friendly manner Deliver exceptional customer service and assist with day-to-day resident enquiries Manage resident check-ins, check-outs, and visitor access Resolve resident requests promptly and professionally Create a welcoming, positive, and professional living environment for all residents Access Control & Security Monitor and control access to the residence Operate CCTV surveillance systems Monitor biometric access control systems Respond appropriately to emergency alarms and incidents Maintain a safe, secure, and orderly residence Record and report security incidents and operational concerns Residence Operations Work closely with the Residence Management team to ensure smooth daily operations Assist with resident communication and administrative duties Ensure reception and communal areas remain professional and presentable Su...