Reservations Team Leader

Overview

Exceptional Hospitality starts with you. The Reservations Team Leader takes responsibility for the group's sales and planning functions, as well as managing and leading the hotel's reservations team. You will help deliver memorable experiences that enhance guest stays.

Responsibilities

• Support daily reservations operations: manage room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
• Coordinate group reservations: process rooming lists, billing requirements, and special requests; facilitate communication between meeting planners, housing bureaus, and internal departments
• Assist with revenue optimization: monitor reservations activity and support rate and occupancy strategies to maximize revenue
• Provide reservations support: handle reservation requests and service team members and customers as needed
• Support department opera...