Reservations Office Supervisor

The Reservations Supervisor is responsible for overseeing the daily operations of the reservations department, ensuring all guest bookings are handled accurately, efficiently, and in a timely manner. This role involves supervising the reservations team, monitoring booking systems, and ensuring high standards of customer service across all communication channels.

With in-depth knowledge of the hotel, its facilities, and the local area, the Reservations Supervisor ensures that guests receive excellent service from the first point of contact. The role requires strong organisational, leadership, and communication skills to manage workload distribution, support team members, and coordinate effectively with front office and other departments to deliver a seamless guest experience.

This is an office-based role requiring strong IT proficiency, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibili...