Vacancy Description
Responsibilities
- Lead, train, and manage the reservations team to ensure smooth daily operations.
- Create team schedules, shift rotations, and task assignments to maintain coverage and efficiency.
- Manage property listings and booking calendars across multiple platforms such as Airbnb, Booking.com, and internal systems.
- Handle reservations directly with a focus on VIP guests and special requests.
- Ensure a high level of guest satisfaction through professional, friendly, and solution-oriented communication.
- Monitor and improve team performance, booking accuracy, and customer service standards.
- Collaborate with other departments—operations, housekeeping, marketing—to ensure seamless guest experiences.
- Analyze booking trends, occupancy data, and suggest improvements for revenue optimization.
- Proven experience in a reservations or guest services role, ideally in the holiday h...
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