Reservations Coordinator (Devon)

Position: Reservations Coordinator

Type: Full Time, Year Round

Location: Blue River, BC

Reports to: Sales & Guest Relations Manager

Overview

Directly responsible for administrative and reservations related functions within the Reservations Department. Responsible for serving customers via the telephone, email, and in person. Accountable for dealing with guest inquiries, bookings, and requests. Ensure communication flow is maintained for relevant issues to all interested parties. Assist with weekly reports.

Responsibilities

• Responsible for daily functions and activities of the reservations department.
• Act as information expert on products and services; maintain awareness of current offerings and competitor activities.
• Maintain and update guest data bank: registration profiles, notes, special requests, arrival forms, etc.
• Keep guest reservations accurate: package type, dates, ski days, price, numbe...