Reservations Agent (Part-Time) - Holiday Inn Express Singapore Serangoon

**What’s the Job?**
The Reservations Agent (Part-Time) is responsible for handling reservation requests, guest enquiries, booking administration, travel agent relationships and group business generation for Holiday Inn Express Singapore Serangoon.

**Financial Returns**
• Promote hotel products and services.
• Drive room bookings through travel agents, corporate accounts and group segments.
• Ensure check on all payable commissions and refunds and that they are processed timely
• Ensure all group bookings – rooming list, payment, attrition and acted on timely manner with proper documentation
• Build relationships with travel agents, DMCs, schools, sports groups and event organisers.
• Manage commissions, refunds and group bookings.

**Guest Experience**
• Promote IHG One Rewards & Hotel’s products and services, including loyalty programs
• Process reservations, amendments and cancellations.
• Respond to guest enqu...