Reservations Agent

The Reservations Agent is responsible for handling all reservation enquiries efficiently and professionally while maximizing room revenue and delivering exceptional guest service. The role ensures reservation accuracy, promotes the resort's facilities and experiences, and creates a seamless booking experience aligned with the standards of Gamra by Mantis and Accor.

Key Responsibilities

Reservations

• Handle reservations received via telephone, email, website, travel agents, and online channels.
• Process new bookings, amendments, cancellations, and special requests accurately and promptly.
• Ensure all reservations are entered correctly into the Property Management System (Opera Cloud or equivalent).
• Verify room availability, rates, packages, and booking restrictions.
• Upsell room categories, resort experiences, and promotional offers to maximize revenue.
• Maintain accurate guest profiles and reservation...