Reservation Support Executive

Job Summary We are looking for a detail-oriented and customer-focused Reservation Support Executive to manage booking-related queries, assist travelers and hotel partners, and ensure smooth reservation operations. The role requires excellent communication skills, problem-solving ability, and the capability to coordinate between customers, hotels, and internal teams to deliver a seamless booking experience. Key Responsibilities Reservation Management Handle customer and hotel partner queries related to reservations, modifications, cancellations, refunds, and booking confirmations. Assist travelers with booking-related issues through email, chat, phone, and other communication channels. Verify booking details, room availability, rates, policies, and special requests. Coordinate with hotels for reservation updates, availability confirmation, and service-related concerns. Ensure accurate processing of booking changes and amendments. Customer & Partner Support Provide timely and professiona...