Vacancy Description
Job Description
- Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
- Ensure information provided to guests is accurate and individualized
- Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
- Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
- Assist in preparing daily, weekly and monthly reports
- Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
- Ensure smooth shift changes with proper pass-on to the next shift
- Report any equipment failures/problems & repair requests to Maintenance Department
- Respond to enquiries about hot...
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