Reservation Specialist (W/Hostaway Experience) - Bingin ULUWATU

Job Summary

As a Reservation Specialist, you will be the primary point of contact for guests interested in booking our villas. You will manage inquiries, coordinate bookings, and provide exceptional customer service to ensure a memorable guest experience. This role requires excellent communication skills, attention to detail, and a passion for hospitality.

Key Responsibilities

• Respond promptly to guest inquiries via email, phone, and booking platforms (e.g., Airbnb, Booking.com, direct website).
• Manage the villa’s booking calendar, ensuring accurate scheduling and availability.
• Process reservations, payments, and cancellations in accordance with villa policies.
• Coordinate with the villa management team to ensure guest requirements (e.g., special requests, additional services) are met.
• Provide detailed information about the villa, its amenities, and local attractions to prospective guests.
• Maintain accurate rec...