Reservation Agent - Minaro Hotel Tokaj MGallery Collection

Key Responsibilities

• Manage individual and group reservations through phone, email, and online booking channels.
• Deliver exceptional service and personalized assistance to guests throughout the reservation process.
• Provide accurate information about room types, rates, hotel facilities, packages, and special offers.
• Maximize revenue by identifying upselling and cross-selling opportunities while meeting guests' needs.
• Ensure reservation data is entered accurately and maintained in the hotel's property management system.
• Coordinate closely with Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.
• Handle guest requests, modifications, cancellations, and special arrangements efficiently and professionally.
• Ensure compliance with Accor and MGallery brand standards, reservation procedures, and service quality expectations.