Reservation Agent

We are seeking a passionate Reservation Agent to join Mamaka Hotel Bali, reporting directly to the Director of Revenue. This role plays a key part in the hotel’s reservations team, with a strong focus on maximizing occupancy, revenue, and overall guest satisfaction.

With your high attention to detail, you will ensure accuracy in handling bookings and executing reservation strategies. Beyond that, your engaging personality allows you to pick up on guest preferences and create more personalized experiences.

As one of the first points of contact for our guests, you will represent the hotel through phone and email communications. Your warm, welcoming approach and ability to connect with people from different backgrounds will help build strong guest relationships from the very first interaction.

You will be responsible for ensuring the hotel achieves optimal occupancy and ...