Research Scientist, Operational Efficiency, AET Planning and Analytics Science

Description
We're looking for a Research Scientist to join a team that builds the science behind how Amazon supports its 1.5M+ employees - from forecasting demand across HR services to optimizing how work gets routed and assigned in real time. You'll own high-impact operations research and causal inference work that directly reduces costs and improves the employee experience at global scale.

In this role, you will:

- Design and build simulation and optimization models that automate workforce scheduling, hiring, and task assignment across Amazon's HR contact centers and back-office operations
- Develop causal inference frameworks to measure the true impact of policy changes, product launches, and AI-driven initiatives on employee experience and operational efficiency
- Collaborate with senior leaders to translate complex analytical findings into actionable strategies that influence staffing, routing, and resource allocation decisions affecting thousands of ass...