Representative, TEBG SEA Customer Service (Vietnamese Speaker)

Job Description

General Purpose / Summary

• Follows clearly defined procedures with general guidance.
• Handles standard to moderately complex inquiries in Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.
• Entry-level to early-career role working under general supervision.
• Uses basic analytical skills; decisions mainly affect individual accuracy and day-to-day operational execution.
• Focused on one discipline or practice within one department or location.

Interaction

• Interacts with external customers and internal partners such as distribution, lab, quality, transportation, sales, and marketing.
• Exchanges routine factual information related to order management and discipline-specific tasks.
• Participates in corporate programs and adheres to 3M policies and values.

Working Tasks Might Inclu...