Representative, Promotions Data Management-2 (Monterrey)

Under the direct supervision of a manager and in collaboration with senior team members, the Sr.
Representative in Brand Promotions performs detailed work of an analytical and customer-service nature to clients on day-to-day paper coupon settlement or rebate operations.
General Accountabilities
Responsible for oral and written communication on client-related matters to resolve issues, develop procedures and establish guidelines.
Serves as client service representative for assigned client accounts.
Coordinates the reporting process and ensures the integrity of clients' reports while meeting assigned deadlines.
Responsible for onboarding new accounts and on-going account system setup- Working closely with manager and other team members, performs special projects as required to maintain assigned accounts (for example, conversions, de-conversions, research projects)- Relays pertinent client account information to Sales, Account Services and Senior management.