Representative II, Customer Service Operations

**Shift:**
**Monday–Friday | 10:00 AM – 6:30 PM EST**
**What Customer Operations Support contributes to Cardinal Health**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution
**_Responsibilities_**
+ Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
+ Offers professional and timely service as a representative of Cardinal Health at-Home
+ Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provides problem resolution for order issues in a timely manner
+ Must be able to multitask in a fast-paced environment.
+ Maintain standard Quality Assurance Metrics monthly.
+ Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on ...