Representative, Contact Center III, Credit and Collections, (Hybrid)

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
Role and Scope of Position:
Receives and responds to telephone, mail, and e-mail inquiries from internal and external customers regarding a wide variety of matters including but not limited to: billing (old and new), service requests (moving in and out), deregulation, payment arrangements (short term and long term), security deposits, new service installation (CRS), meter readings, power interruptions, claims, electronic payments and billing, determining and coding accounts as hardship, bankruptcies, legal accounts, and more.
Successful candidates will respond to incoming telephone, email, mail, and 3rd party collections inquiries and other duties as assigned.
Successful candidates will be responsible for; communicating with the public, and external collection at...