Rep II - Customer Service Shared Services

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

JOB SUMMARY: The Rep II – Customer Service Shared Services role manages customer inquiries through shared email inboxes and Salesforce Case Management, ensuring timely, accurate, and well‑documented support across the shipment lifecycle. The position focuses on case triage, order validation, job creation, and standard PO‑based job quoting while coordinating closely with global CS and Operations teams to maintain service quality, visibility, and compliance.

PRIMARY DUTIES AND RESPONSIBILITIES

• Professionally manage and respond to customer inquiries...