Renewals Specialist (Pioneer Account)

Responsibilities

• Analyze installed base and subscription data to determine renewals
• Prepare pricing quotations using standard pricing templates
• Cross-check against prior quotes and contract terms for accuracy
• Liaise with Field Sales to adjust quotes based on customer feedback
• Respond to channel partner queries about pricing or quotation details
• Escalate exceptions or non-standard cases to senior team or HQ
• Create IT tickets to resolve system, licensing and user issues
• Assist with post-sale admin tasks and customer data updates
• Support team documentation and contribute to process improvement

Qualifications

• 6 mos-2 years of experience in sales support, commercial operations, customer services or similar roles
• Strong Excel skills (lookup functions, pivot tables, data entry accuracy, basic automation)
• Excellent communication and organizational skills