Vacancy Description
About the Role
The Renewal Specialist manages software maintenance and subscription renewals, ensuring customers renew their contracts on time. This role works closely with customers and internal teams to provide a smooth renewal process, maintain strong customer relationships, and identify opportunities to grow existing accounts through additional products and services.
Key Responsibilities
- Own and drive the software renewal business, ensuring timely and successful renewals of subscriptions, maintenance, and annual recurring revenue contracts.
- Develop and execute renewal strategies to maximize renewal rate, retention, and recurring revenue.
- Forecast renewal pipelines accurately and track performance against targets.
- Act as the primary escalation point for complex or high‑value renewal accounts.
- Proactively engage customers ahead of renewal cycles to understand usage, satisfaction, and risk indicators.
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