Renewal Sales - English - IT Industry

The Renewal Sales Specialist is responsible for managing existing customer accounts and driving contract renewals to retain revenue and strengthen customer relationships. This role focuses on engaging with current customers, understanding their business needs, ensuring customer satisfaction, and securing timely renewals while identifying opportunities for account growth.

Responsibilities

• iesManage a portfolio of existing customers and proactively engage them throughout the contract lifecyc
• le.Contact customers prior to contract expiration to discuss renewal options and secure renewa
• ls.Build and maintain strong customer relationships to improve retention and customer satisfacti
• on.Analyze customer usage, business needs, and account performance to recommend suitable solutio
• ns.Address customer concerns and collaborate with internal teams to resolve issues that may impact renewa
• ls.Negotiate renewal terms and...