Renewal Operations Coordinator

Responsibilities

• Provide administrative and operational support to multiple Renewal Managers
• Review renewal documentation for completeness and accuracy
• Coordinate the collection and organization of required renewal documentation
• Monitor shared renewal inboxes and route requests to appropriate team members
• Update HubSpot, Zendesk, and internal systems with accurate notes
• Maintain the Renewal Team's operational calendar and monitor upcoming deadlines
• Coordinate cross-functional follow-up with Underwriting, Implementation, Billing, and Product teams
• Assist with documenting and maintaining standard operating procedures (SOPs)
• Coordinate internal meetings and document action items

Requirements

• 1–3 years of experience in administrative support, operations, project coordination, or customer service
• Exceptional organizational and time management skills
• Stron...